Customer Experience Specialist

Customer Experience Specialist

Are you naturally great with people? Does the technical side of things interest you? If you answered yes to both of the above, keep on reading. It sounds like we have just the role for you.

Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by simplifying complexity and challenging the status quo. As a result, we have the happiest customers in the world!

Customer support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks.

Our customers love our support, and for two years in a row we have had a 99% customer satisfaction. To achieve that you need to always be on top and aim higher than others. We’re looking for an extraordinary person who wants to set their footprint in Bannerflow and take ownership of our support.

As a customer experience specialist, you will work very closely with our customers. You will be a central person in our organisation, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets.

At Bannerflow we live by our values - Passion, Collaboration and Challenge.

As a customer experience specialist, you will:

  • Give first class support through Intercom or Google Hangouts
  • Troubleshoot and reproduce technical issues
  • Handle “how to” questions and guide our customers in a pedagogical way
  • Create insightful support articles and keep them up to date
  • Participate in daily stand ups with our tech team and help out with prioritising tickets
  • Take ownership of ongoing tasks and follow through until they are solved

Who you are:

  • You are driven by building great relationships and you thrive being in direct contact with our customers on a regular basis
  • You are a great colleague and always happy to help
  • You have a great technical interest and preferably basic knowledge of JavaScript, HTML and CSS
  • You are good at expressing yourself in writing
  • You are structured and organised
  • You are solution oriented
  • You like to exceed customer expectations
  • You speak and write fluently in both Swedish and English

Interested?
If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next: Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are. We encourage everyone to apply and female applicants are especially welcome, as we strive for gender diversity! 

We’re super excited about receiving your application and hope to talk soon.

Candidates must be eligible to work in Sweden full time without restriction.

For more information www.bannerflow.com

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Bannerflow
112 34 Stockholm Directions View page

So, who are Bannerflow?


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Whilst we are a Swedish company, we have a global outlook and our team comes from different backgrounds, all around the world, with 20+ different nationalities and a huge variety of languages spoken.

Embracing diversity and everyone's differences is something that we value highly here at Bannerflow. You will encounter a welcoming and friendly atmosphere with a lot of laughs and quirkiness, in a fine balance with tenacity when it comes to our business. 

We are all different, but what we have in common is our passion for what we do and a strive to make an impact. 

Our values:

  • Collaboration 
  • Challenge
  • Passion

They guide decision making and give a sence of whats important and whats right. It’s a way to express the behaviours we appreciate in one another.


Already working at Bannerflow?

Let’s recruit together and find your next colleague.

email
@bannerflow.com
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