Why join us?

We live alongside our values of Passion, Collaboration and Challenge; with many events going on at Bannerflow such as Friday beers, padel tournaments, kick-ass inspiration webinars, health month and Level-up Hackathons, there’s something for everyone. As a member of the Bannerflow crew, you will get the opportunity to work with a creative, enabling, and highly advanced product within a 100% cloud-based architecture. We take leadership very seriously and our leaders get extensive leadership training in order for you to get the best possible coaching and guidance in your role. Of course we offer a hybrid workplace, furthermore we offer a compensation package including pension according to ITP1, health care insurance and health allowance.

About Bannerflow:

Bannerflow is a hyper-growth company and one of Europe's most exciting SaaS companies. Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world. This breaks down to a massive 20 000 requests and 1 GB of data transfer - per second, on average, constantly! We allow enterprise brands to create, publish, analyze and optimize advertising in-house, at scale. Our mission is to become the most user-friendly platform for creative automation, for display and social advertising channels.To be able to deliver this, we have to stay in the front line of technical development and always keep up with the latest tools and technologies.

We advocate and work along with an agile architecture without hierarchy and bureaucracy where we work in small autonomous and cross-functional feature teams. We are a Creative Management platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks and changing the game by removing the mystery of digital marketing. We simplify complexity, challenge the status quo and as a result we have the happiest customers in the world.

Today, we have a renowned platform – we are a category leader within Creative Management Platforms and we are proud of it.

About the role

We put the customer first in everything we do and make sure to be fast and proactive in our daily tasks. Our customers love our support and we have a customer satisfaction of 98%

As a Customer Experience specialist, you will work very closely with our customers on a daily basis. You will be a central person in our organization, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets.

Daily tasks and responsibilities include:

• Give first-class customer support by handling questions and requests coming in through chat and email through Intercom. Offer video meetings or phone calls when needed.

• Troubleshoot and reproduce technical issues.
• Take ownership of tasks and tickets and follow up until they are solved.
• Tag conversations for root cause analysis and be part of identifying and addressing the root causes.
• Create insightful support articles and keep them up to date.
• Being the voice of the customer, sharing customer insights and ideas for improvements across the company.

The role belongs to the Customer Operations team and reports to the Head of Customer Operations.

Who you are

To enjoy working at Bannerflow you should be eager to learn new things and happy to take on challenges. To succeed at Bannerflow you need to be passionate and have a black belt in collaboration. As the Bannerflow team is constantly growing, it’s important that you embrace change and thrive in an environment where the landscape is always evolving.

To succeed within the role we believe that you:

• Are driven by building great relationships and thriving on being in contact with our customers and helping them succeed on our platform.
• Are a team player that is always happy to help.
• Have a big technical interest.
• Have excellent written communication skills.
• Are structured and organized.
• Are solution-oriented and have a positive attitude.
• Like to exceed customer expectations.
• Are fluent in both spoken and written English.
• Bonus: Have basic knowledge of JavaScript, HTML, and CSS

Application:

Our recruitment process is designed to be a two-way conversation. We want to get to know you and we also want to give you a first-hand insight into what it will be like to join Bannerflow. We’re super excited about receiving your application! Screening and interviewing will be held continuously, so make sure not to miss out on this opportunity!

We do not accept applications by email, only through this ad. If you have any questions about the role or how we handle your personal information, you are welcome to contact the recruiter Linnéa Olsson at linnea.olsson@bannerflow.com