At Customer Operations we handle the everyday operational and technical discussions with our customers and prospects. Having the interest and the capacity to really understand our solution, is key. It’s all about the users and making sure they have everything they need to get the most value out of our solution. This means managing complex product related questions, as well as supporting in everyday matters.
We work closely with both Sales and Customer Success, by providing technical expertise during sales demos and customer trainings. Part of our responsibility is to share our customers’ feedback in order to help our Product team understand where and how we can add more value.
Who are Customer Operations?
- We put the customers first in everything we do.
- We are both commercially oriented as well as tech-savvy with deep knowledge of every part of the platform.
- We are problem-solvers, constantly aiming to hear our customers say 'wow, that is really useful for me and my team.'
How we work
- We spend our days meeting our customers and helping our users to get the most out of their digital advertising.
- The tech stack in our team consists of Intercom and Salesforce and of course, our own platform.